How will my Kringle gifts be shipped?
We ship all of our gifts via UPS. We offer our flat rate shipping and expedited next day shipping. We are also able to ship your gifts using your own UPS, please contact customer service for assistance.
Can I choose a future delivery date?
Yes! You can order today and ship for delivery at a later date. After you put in your recipients shipping information, you can then select the estimated arrival date on the calendar.
While UPS is doing its best to keep up with the increased demand for residential addresses, we suggest when ordering our products for a special occasion that you allow for additional delivery time.
When will my package arrive?
While UPS is doing its best to keep up with increased demand to residential addresses, we suggest when ordering our products for a special occasion that you allow for additional delivery time.
- We do our best to ensure your package arrives on time, but we do not guarantee delivery due to inclement weather or delays caused by a high volume of packages in transit.
- During the checkout process, you can select an approximate arrival date on a calendar. You will be able to select Flat Rate (2-Day) or Expedited Shipping (Next Day)
- Flat Rate Shipping is $9.95 per gift package. Once shipped, the package will typically arrive on the 2nd business day. You select your desired arrival date on our calendar during check-out.
- Expedited Shipping is $29.95 per gift package. Once shipped, the package will typically arrive on the next business day. You select your desired arrival date on our calendar during check-out.
- Shipping to Alaska, Hawaii, and Puerto Rico is $24.95 per gift package. Shipping to Canada is $24.95 or $39.95 depending on the delivery destination.
- Saturday Delivery may be available to select zip codes and may require additional shipping charges.
- The majority of our packages ship out Monday, Tuesday, or Wednesday to ensure you receive the freshest product possible and avoid sitting on a shipping truck over the weekend.
What if the person is not home to accept the delivery?
Most drivers will leave the package without a signature. Drivers will leave the package at a door they feel is used most often. If you have a package delivered to a residence, it is important to confirm the person is not on vacation. At times, the driver will not deliver to locations they deem unsafe. We suggest picking a location where you know someone will be available, for example, his/her workplace. We cannot provide refunds for deliveries where the recipient was not available.
Do you ship to PO Boxes?
Unfortunately, no. We cannot deliver to PO boxes, at this time. UPS will deliver to physical addresses that the Postal Service will not, so ask your recipient for their physical address. We also recommend shipping to their place of work as an alternative.
What if my shipment is delayed?
UPS does their best to get packages delivered on time, but there are times when they are unable to provide on time delivery, such as bad weather conditions. We will do our best to work with UPS to get your products to you as soon as possible. Holidays can have delays due to high volume - during these times we recommend shipping for your Kringle to arrive before it is needed.
Can I change my order once it has been placed?
We are able to change your order 72 hours prior to scheduled delivery date. This may vary during the holiday season.
Can I place my order and have it shipped right away?
We produce Kringles Monday through Friday, and typically ship Monday's, Tuesday's and Wednesday's to ensure same week arrival. If you order online, you can choose your delivery date from the calendar provided, but if you need it sooner, call our customer service for assistance.
Why can't I ship on certain days of the week?
Kringle is a perishable bakery item, so it's important to get it to its destination to be enjoyed as soon as possible. We do not ship over weekends as it will cause the Kringle to be in transit longer and not arrive as fresh.
When do I need to place my order to arrive by Christmas?
We are no longer taking orders to arrive before Christmas, but we are taking orders for the week after to arrive in time for New Year's. During check-out the calendar will populate the package arrival date. Remember, Kringle is safe to freeze, so order ahead to guarantee you have them for the holiday.