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Due to the COVID-19 crisis, there may be unexpected delays in package delivery times. While UPS is doing their best to keep up with increased demand to residential addresses, we suggest when ordering our products for a special occasion that you allow for additional delivery time.

• Delivery dates are not guaranteed and may be affected by adverse weather conditions or UPS volume.
• Flat Rate 2-day Shipping $9.95 per gift package. It will arrive on the 2nd business day by 4:30pm (commercial) or 8:00pm (residential)
• Expedited Shipping $29.95 per gift package. It will arrive the next business day typically by 3:00pm (commercial) or 8:00pm (residential)
• Shipping to Canada, Alaska, Hawaii and Puerto Rico $24.95 per gift package.
• Saturday Delivery may be available to select zip codes.
• We do our best to ensure your packages arrive on time, but we do not guarantee delivery dates due to inclement weather and the high-volume of packages in transit.

Yes! You can order today and ship at a later date. After you put in your recipients shipping information, you can then select the arrival date on the calendar.

Most drivers will leave the package without a signature. Drivers will leave the package at a door they feel is used most often. If you have a package delivered to a residence, it is important to confirm the person is not on vacation. At times, the driver will not deliver to locations they deem unsafe. We suggest picking a location where you know someone will be available, for example, his/her workplace. We cannot provide refunds for deliveries where the recipient was not available.

UPS does their best to get packages delivered on time, but there are times when they are unable to provide on time delivery, such as bad weather conditions. We will do our best to work with UPS to get your products to you as soon as possible. Holidays can have delays due to high volume - during these times we recommend shipping your Kringle to arrive before it is needed.

We are able to change your order 72 hours prior to scheduled delivery date. This may vary during the holiday season.

Your credit card will be charged at the time the order is placed.

Please call customer service at 1-800-432-6474 between 9:00 am and 5:00 pm CST, Monday through Friday, 72 hours prior to your scheduled delivery date. This may vary during the holiday season.

Customers who have placed their order through our website can login to view their previous orders. If you have placed your order by Phone, Fax or Email, please contact our customer service or call us at 1-800-432-6474 to help you get order information.