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Delivery dates or times are not guaranteed and may be affected by inclement weather conditions or UPS package volume.

• Flat Rate 2-day Shipping $9.95 per gift package. It will arrive on the 2nd business day by 4:30pm (commercial) or 8:00pm (residential)
• $29.95 shipping charge for Expedited Shipping. It will arrive the next business day typically by 3:00pm (commercial) or by 8:00pm (residential)
• $29.95 shipping charge for Alaska, Hawaii, and Puerto Rico
• $29.95 or $44.95 shipping charge for Canada depending on postal code
• Saturday Delivery may be available to select zip codes.

Yes! You can order today and ship at a later date. After you put in your recipients shipping information, you can then select the arrival date on the calendar. We suggest when ordering our products for a special occasion that you allow for an additional delivery day to ensure arrival. 

Most drivers will leave the package without a signature. Drivers will leave the package at a door they feel is used most often. If you have a package delivered to a residence, it is important to confirm the person is not on vacation. At times, the driver will not deliver to locations they deem unsafe. We suggest picking a location where you know someone will be available, for example, his/her workplace. We cannot provide refunds for deliveries where the recipient was not available.

UPS does their best to get packages delivered on time, but there are times when they are unable to provide on time delivery, such as bad weather conditions. We will do our best to work with UPS to get your products to you as soon as possible. Holidays can have delays due to high volume - during these times we recommend shipping your Kringle to arrive before it is needed.

We are able to change your order 48 hours prior to scheduled delivery date. This may vary during the holiday season.

Your credit card will be charged at the time the order is placed.

Please reach out to customer service at [email protected] or call 1-800-432-6474 between 9:00 am and 5:00 pm CST, Monday through Friday, 48 hours prior to your scheduled delivery date. This may vary during the holiday season.

Customers who have placed their order through our website can login to view their previous orders. If you have placed your order by Phone, Fax or Email, please contact our customer service or call us at 1-800-432-6474 to help you get order information.